Frequently Asked Questions
Everything you need to know about your Solei Sea experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start a request for a refund or a size exchange.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Do you ship internationally?
Yes, Solei Sea ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
What materials are used in your products?
We prioritize high-quality, sustainable materials including eco-friendly leathers and recycled textiles to ensure both durability and a reduced environmental footprint.
Can I change or cancel my order after it's been placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.